PwC introduces agent OS to smoothen the connection and scalability of AI agents

The London-based multinational audit firm PwC launched the PwC’s agent OS, which will act as an enterprise-level AI command center to enable effective connectivity and scalability between AI agents. The OS will help integrate the agents into business-ready workflows, boosting their performance up to 10 times faster than traditional methods. PwC further revealed that the command center would also help create more complex, multi-agent businesses at a larger scale. 

The audit firm pointed out the existence of AI agents as embedded features within different platforms, developed as standalone applications or applications built on open-source software development kits (SDKs) or proprietary software. The company added the issues with the existing AI agents as embedded features in platforms, making it harder for the applications to communicate, collaborate, or scale effectively. 

The firm further pointed out that PwC’s agent OS would aid in the development and organization and incorporate the agents into different business models, platforms, and enterprise tools in a consistent and scalable ecosystem. PwC insisted that the OS would also push companies toward AI adoption while moving away from AI experimentation. 

Aagent OS will act as a unified execution layer for AI agents, with PwC describing the system as the central nervous system and powering system of enterprise AI agents. The OS will also enable companies to utilize different enterprise systems, including SalesForce OpenAI, Azure, Anthropic, GitHub, Google Cloud, and more.

PwC reveals real-world solutions to clients through AI agents

The audit firm revealed several situations its AI agents had provided PwC clients with real-world solutions. The announcement confirmed that PwC had helped a tech company revamp user engagement using AI agents by integrating an AI agent-powered omnichannel contact center. The company highlighted that the successful integration led to an improvement in customer satisfaction by approximately 10%. The AI agent system further enabled a 60% cut in call transfers and up to 25% reduced phone time. 

The company further disclosed its use of PwC’s agent OS to empower its employees while strengthening the base it has created in AI use to improve the productivity of its services, including assurance, tax, and advisory services. PwC added that the firm had deployed over 250 AI agents across its platform, further establishing its leadership in AI adoption and scaling AI operations. The company insisted that the OS drove responsible and efficient AI deployment while boosting the PwC ecosystem. 

PwC also offered other instances the PwC’s agent OS could come in handy, including in manufacturing, logistics and supply chain management, marketing, regulatory compliance, information review and analysis, and more. The company has already leveraged the system in hospitality and healthcare to improve management systems, automating services, research support, support in precision medicine, and more. 

Big 4 firms invest heavily in AI and AI agents

The Big 4 audit firms have notably been investing more in the automation of their services and artificial intelligence to optimize their in-house operations and provide the best solutions for their clients. PwC has partnered with C3 AI over the past few weeks to help in AI-powered business transformations across several industries, including banking, manufacturing, other financial services, and more. 

C3 AI CEO and chair Thomas Siebel commented on the partnership, explaining that it would help PwC scale AI adoption across different industries. Siebel further mentioned that the combination of C3 AI’s AI solutions and PwC’s transformation and advisory services would help businesses achieve their full potential through sustainable growth, optimized operations, and improved decision-making processes. 

PwC’s global advisory leader, Damir Maras, added that the partnership would help PwC provide solutions optimized to meet specific clients and their needs, confirming the role AI played in digital transformations among businesses. Maras further highlighted the growing issues across businesses in efforts to maintain efficiency in company operations, sustainability, and compliance. 

KPMG, another company among the Big 4, recently partnered with Microsoft to invest in technology. The audit firm plans to invest $2 billion into cloud services and artificial intelligence over the next 5 years. KPMG projected the partnership to bring in over $12 billion in profits in 5 years. A recent WSJ report pointed out that the value would amount to about 7% of the company’s annual revenue.  

EY and Deloitte also recently launched agentic platforms in collaboration with Nvidia. Deloitte released Zora AI on March 18, helping clients deploy autonomous AI agents and changing work execution in the company. Deloitte revealed that the AI agents would aid the company in financial services, including sales & performance monitoring, invoice management, and more. EY, on the other hand, introduced the EY.ai Agentic Platform with over 150 tax agents to help in tax compliance, reviews, analysis, data collection, and more.

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