How to Complete RFI on Bitget?

[Estimated Reading Time: 3 Minutes]

At Bitget, safeguarding our users and ensuring compliance with global regulatory requirements are top priorities. If you’re requested to complete a Request for Information (RFI), this guide will walk you through the process step-by-step. Completing the RFI promptly helps us verify account details, investigate unusual activity, and maintain a secure trading environment.

What is an RFI?

An RFI (Request for Information) is a formal request from Bitget for additional details or documentation to verify your account or address specific regulatory requirements.

Why You Might Receive an RFI:

• Account Risk Assessment: Triggered by unusual or irregular account activity that deviates from normal behavior.

• Risk Control Measures: Initiated to address flagged transactions, high-risk activities, or access from unverified locations.

• Regulatory Compliance: Ensures adherence to Anti-Money Laundering (AML) and other financial regulations.

Please rest assured that any information collected during this process is handled with the utmost confidentiality and used strictly for verification purposes. For more details, refer to our Terms of Use, specifically Clause 5.3 (iii)–(vi).

How to Complete the RFI Process?

Step 1: Access the RFI Request

• Check your email inbox for a message from Bitget with the subject line: "[Important] Update Account Security by Updating Your Account Information." Open the email and follow the provided instructions.

• Alternatively, you can log in to your Bitget account via the official website or mobile app. If an RFI is required, you’ll see a notification or prompt on your dashboard with details on how to proceed.

• Click [Start Now] to begin the process.

Step 2: Review the RFI Requirements

Carefully read the instructions and note the specific details or documents required. Examples of requested documents:

• Government-issued ID (passport, driver’s license, etc.).

• Proof of address (utility bill, bank statement).

• Additional transaction details or explanations.

Step 3: Upload the Necessary Documents

• Use the [Upload File] button to submit the requested documents.

• Ensure that all documents are high-resolution, clear, and with all corners visible.

Step 4: Provide Additional Information

• If prompted, complete any required forms or text fields to provide context (e.g., explanation of transactions).

Step 5: Submit Your RFI Response

• Double-check all information and uploads for accuracy and clarity.

• Click [Submit] to send your RFI response to Bitget for review.

FAQs

1. How long does it take for Bitget to review my RFI?

The review process usually takes 1–3 business days, depending on the complexity of the case. If additional details are needed, you’ll be contacted via your registered email or account dashboard.

2. What should I do if I missed the RFI notification?

Check your email inbox for the message from Bitget with the subject line: "[Important] Update Account Security by Updating Your Account Information." This email contains all the necessary details and a direct link to the RFI process. If you’re unable to locate the email, check your spam or junk folder.

3. What happens if I don’t complete the RFI?

Failure to complete the RFI may result in restricted account access, including the inability to trade, withdraw, or deposit funds until the information is provided.