How to Submit P2P Appeal on Bitget? - Website Guide
[Estimated Reading Time: 3 minutes]
This guide walks you through submitting a P2P appeal during an in-progress trade on the Bitget website. Follow these steps to ensure a smooth resolution process.
How to Submit P2P Appeal on the Bitget Website?
Step 1: Access Your Order
1. Click on the clock icon on the top right corner to navigate to [My Orders] in the P2P trading section.
2. Select the [In Progress] tab to locate your active trade.
3. Click on the specific order labeled [Pending release/receipt] to open the order details page.
4. If you have already clicked on [Submit Appeal] on the P2P order page, proceed directly to Step 4.
Step 2: Attempt to Resolve the Issue
1. Use the P2P chatbox on the right side of the order screen, next to the order details, to communicate directly with your counterparty.
2. Explain the issue clearly and work together to find a resolution before escalating the matter.
3. Ensure all communication is respectful and cooperative to facilitate a fair outcome.
Step 3: Wait Before Submitting an Appeal
1. If the order status is [Pending Release], wait approximately 10 minutes before proceeding. A countdown timer will display the remaining waiting time.
2. This waiting period allows for potential resolution through mutual communication
Step 4: Submit an Appeal
1. Click on [Submit Appeal] from the order details page.
2. Fill out the appeal form with accurate information:
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Choose the appropriate Appeal Type (e.g., "Paid but assets not released" or "Others").
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Describe the issue clearly within a 200-character limit.
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Attach relevant evidence, such as payment receipts or chat screenshots.
3. Confirm your submission by clicking [Confirm Appeal].
Step 5: Collaborate with the P2P Specialist
1. After submission, a Bitget P2P specialist will join the P2P chat to mediate the dispute.
2. This creates a three-party conversation between you, the counterparty, and the specialist.
3. Provide any additional information requested and follow their instructions for resolution.
4. Note: In the P2P chatbox, you can upload photos or recorded videos directly alongside your messages.
Step 6: Cancel the Appeal (Optional)
1. The appeal can be canceled by the party who initiated it if the issue is resolved before further action is required.
2. Upon cancellation, you can either continue the trade or cancel the order entirely.
FAQs
1. What types of evidence should I provide in an appeal?
Provide a clear video recording and screenshots demonstrating the issue. Neither videos nor screenshots should be tampered with or edited.
2. How long does it take for a P2P specialist to respond?
The response time varies but typically occurs promptly within the P2P chat.
3. Can I appeal a completed or canceled transaction?
This guide focuses on in-progress trades. For completed or canceled orders, refer to:
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How to Submit P2P Appeal After Order is Completed/Cancelled? - Website Guide
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How to Submit P2P Appeal After Order is Completed/Cancelled? - Mobile App Guide
4. What happens if my counterparty cancels the appeal?
If your counterparty cancels the appeal, you will be notified. Contact the P2P specialist in the chat for assistance in resolving the issue. They will guide you on the next steps based on the specifics of your situation.
5. Will my funds be safe during the appeal process?
Yes, Bitget’s escrow service secures funds until the dispute is resolved. Neither party can access the funds until the appeal process is complete.
6. Can I reopen an appeal after it is canceled?
If an appeal is denied or canceled, the following steps apply:
- Ensure your evidence is clear, complete, and directly supports your claim.
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If an appeal is denied, Bitget’s decision is final. However, users may submit a second request via email to Bitget’s official support address: support@bitget.com.
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Note: Once the order has been executed, there is no option to file a second appeal through the website or mobile app.
Related Articles
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Bitget P2P Appeal Handling Rules
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How to Submit P2P Appeal After Order is Completed/Cancelled? - Website Guide
-
How to Submit P2P Appeal After Order is Completed/Cancelled? - Mobile App Guide
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